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The Quest for a Life of Quality
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The Quest for a Life of Quality

This 6-hour, interactive workshop focuses on enriching meaningful connections with older adults, strengthening the rapport among employees to foster a more integrated organizational community and developing collaborative communication partnerships between elders and staff.

 Export to Your Calendar 6/14/2018
When: Thursday, June 14, 2018
8:30 AM
Where: Lansing, Michigan 
United States
Contact: Dalton Herbel
517-323-3687


Online registration is available until: 6/14/2018
« Go to Upcoming Event List  

DESCRIPTION

Quality of Life is an individual’s “sense of well-being, level of satisfaction with life and feeling of self-worth and self-esteem. For every older adult, satisfaction is paramount to the way in which they experience their lives. Satisfaction for each of our residents/clients is defined uniquely and individually. Our responsibility across all levels and departments is to purposefully know and develop relationships with every person in our care. A deeper understanding of satisfaction allows us to meet the needs and desires of the older adults we care for.

Under the revised nursing home regulations, the requirement for Quality of Life can be cited if a facility is found to have a significant deficiency to the degree that constitutes immediate jeopardy. In the senior living industry, providing an exceptional quality of life experience can be the difference between a great environment where every older adult wants to live or struggling to make ends meet because your residents or clients are unhappy.

This 6-hour, interactive workshop focuses on enriching meaningful connections with older adults, strengthening the rapport among employees to foster a more integrated organizational community and developing collaborative communication partnerships between elders and staff.

LEARNING OBJECTIVES

  • Examine the impact of the older adult perspective, the value of respect and the power of empathy as we more deeply strive to understand each person’s interpretation of a quality life.
  • Consider Strategies to more fully integrate families into the caregiving team
  • Develop skills to accept conflicting workplace perspectives, techniques to create a respectful organizational atmosphere, strategies to adjust language and behavior and approaches to embrace an ever-changing work environment.
  • Examine contrasting interpretations of personalized care, the task-oriented tendency of “talking to” rather than “talking with” older adults, conversation bridges that encourage empowerment and approaches that encourage inquisitiveness.

AGENDA

8:30am:   Registration Opens
9:00am:   Cultivating Engagement and Interaction Skills with Older Adults to Enhance Customer Satisfaction
10:30am: Break
10:45am: Cultivating Staff Satisfaction by Embracing Differences in the Workplace and Empowering the Team through Integration
12:15pm: Networking Lunch Provided
1:15pm:   Conversations that Positively Engage Residents, Reduce Agitation and Increase Staff Satisfaction
2:45pm:   Break
3:00pm:   Conversations that Positively Engage Residents, Reduce Agitation and Increase Staff Satisfaction (cont.)
4:30pm:   Program Concludes

PRESENTER

 

Claudia Blumenstock, LNHA, is a nationally recognized presenter and consultant with over 30 years of experience in long-term care. Her work focuses on providing a more engaging aging environment for older adults by improving customer satisfaction and enhancing the resident experience. Educational programs deliver innovative and interactive learning experiences about loss, humor, communication, relationships and collaboration to caregivers in long-term care environments. Through a visceral learning model, session participants gain an empathetic awareness of aging, which deepens their understanding of how to be compassionate and caring and at the same time, multiplies their opportunities for richer encounters and improving satisfaction and quality of life with the older population.

Currently, Ms. Blumenstock is a Coach on a New York State Department of Health funded grant project with the goal of improving resident satisfaction in long term care facilities. Surveys are used to measure satisfaction and coaching is employed to improve quality. Ms. Blumenstock also provides training to LeadingAge NY members under the New York State Department of Health Advanced Training Initiative. She is an Oasis Program Master Trainer, a person-centered approach to dementia care. Her blog, Creatively Engaging Aging, offers tools and strategies to enhance the aging experience in long-term care facilities.

REGISTRATION RATES

  • Member: $275
  • Member Additional Attendee: $225
  • Non Member: $365

TARGET AUDIENCE

Nursing Home Administrators, Executive Directors, Directors of Nursing, Nurse Managers, Department Heads, Supervisors, Managers, Nurses, and Social Workers. All aging services healthcare professionals will benefit from this educational activity.

CONTINUING EDUCATION

To assist you with continuing education needed to support your license or certification, LeadingAge Michigan Educational Foundation will apply to the following organizations to receive pre-approved cred hours for:

Nursing (RN/LPN)—LeadingAge Michigan Educational Foundation (WNA-0558-001) is an approved provider of continuing education by the Wisconsin Nurses Association, as accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
Nursing Home Administrators (NHA)—State of Michigan Nursing Home Administrators Board

Up to six (6) contact hours will be offered upon successful completion of the entire three-part series.

COMPLETION REQUIREMENTS

  • Attendance at the entire event.
  • Scanned-in at the beginning of the event.
  • Scanned-out at the end of the event.
  • Completion of online evaluation.

CANCELLATION

Click Here to view the LeadingAge Michigan Cancellation Policy.

We encourage you to read the cancellation policy.

PLANNING COMMITTEE

Laura Funsch, RN, BSN, MSA; Laura Fuller, CMP; Dalton Herbel, BS, NHA; and Foua Hang, BS

DISCLOSURES

The planners and presenters agree to ensure the content for this educational activity is evidence-based or based on the best-available evidence, and is presented free from bias. There is no conflict of interest and the content does not promote the products or services of any individual presenter or organization.

201 N Washington Square, Suite 920
Lansing, MI 48933
Phone: 517-323-3687
Fax: 517-323-4569

Our Mission: To advance the mission of our members to enhance the lives of seniors.
Our Vision: To become the voice of aging services in Michigan.

©LeadingAge Michigan 2013. All Rights Reserved

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