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Consumer Advocacy
Effective advocacy is a mix of:
  • Identifying the right audience (the policymaker).
  • Having a persuasive message (clearly stating what you want to achieve and how it relates to the policy).
  • Including an individual or local perspective (telling a story).
Stand up, show up, and don’t leave

  • Stand up: You have to stand up, leave your desk, leave your organization, and actually go to the policymakers and legislators. You can’t advocate effectively from behind your desk except for writing letters or emails.

  • Show up: Go to your city council, county commission, state capitol, and Washington, DC. Make an appointment, and arrive on time. Hand the person your business card, have something to leave for them, be brief, stay on script, never whine, and make your goal to get a commitment.
  • Don’t leave: Do leave the office, but don’t leave the consciousness of the person or agency. Make a lasting, positive impression and follow up your visit with a thank you letter (not email). Offer to provide data and feedback as lawmakers debate senior issues. Soon, you’ll be a familiar face, and they’ll be calling you for information.

Long-Term Care Ombudsman

Phone: 1-866-485-9393

Many nursing home residents are too frail to speak up for themselves. The Michigan Long Term Care Ombudsman helps nursing home residents resolve complaints or problems that they encounter. The Long Term Care Ombudsman program was created to help address the quality of care and quality of life experienced by residents who reside in licensed long term care facilities such as nursing homes, homes for the aged, and adult foster care facilities.
The Long Term Care Ombudsman program is available toll free at 1-866-485-9393 for concerned relatives to investigate complaints, suggest remedies, and assist with resident rights, payments, issues, guardianship, and nursing home placement.

Michigan Office of Services to the Aging

Phone: 517-373-8230

The Michigan Office of Services to the Aging (OSA) is Michigan's designated state unit on aging, formed under the Older Michiganians Act of 1981.
OSA operates under the authority of the Older Americans Act, which was signed into law in 1965 to meet the diverse needs of the growing numbers of older adults in the United States.
As Michigan's leader on aging issues for more than 40 years, OSA provides leadership, resources and support for older adults throughout the state.

Michigan Department of Attorney General - Consumer Protection Division

Phone: 517-373-1140
Toll Free: 877-7568388

P.O. Box 30213
Lansing, MI 48909
Facsimile: 517-241-3771

Protecting Seniors

  • Nursing Home Comparison
  • Identity Theft
  • Medical and Long Term Care Insurance

201 N Washington Square, Suite 920
Lansing, MI 48933
Phone: 517-323-3687
Fax: 517-323-4569

Our Mission: To advance the mission of our members to enhance the lives of seniors.
Our Vision: To be the voice of aging services in Michigan.

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